Southwest Airlines Canceling Flights & Major Scheduling Problems

Something happened with Southwest Airline's automated rescheduling of flights in the last few days. I talked with a customer service representative today who said 90% of the calls today were regarding this scheduling issue.  Flights are getting consolidated but aren't being rebooked correctly.  

We recommend that you double-check what flight Southwest Airlines rescheduled you.  I had two one way flights that were changed wildly incorrectly.  

Thankfully Southwest Airlines has wonderful customer service and will accommodate your needs but it will require a phone call likely to make a change.  It also won't cost you anything and you might possibly benefit from changing the flight to a better time or date. 

Here is the sample email letter you will receive. 

We want to make you aware of a change we’ve made to your upcoming trip. This was done proactively due to a Southwest flight schedule change on your day of travel.

Please review your new itinerary below. Your reservation is confirmed and no further action is required.

In the event this new itinerary does not work for you, we are offering the opportunity to change your flight date(s) and/or time(s) by up to 14 days from the original travel date at no additional cost in accordance with our established re-accommodation practices.

For expedited service, you can change your flight at www.southwest.com/rebook3 within three days of the delivery of this email. Flights with no additional cost will display as “Available”. Should you need further assistance, you can reach a Southwest Representative at 1-800-IFLY-SWA (1-800-435-9792). * Please keep in mind that wait times may be very high at this time.

We look forward to seeing you onboard soon.

-Your friends at Southwest